Returns & Replacement Policy – Alberto Torresi

Returns & Replacement Policy

How can I return/replace a product?

The return/replacement/refund policy is customer friendly so that you will feel more comfortable in making online buying decision.

  • Only unused merchandise will be eligible for return within 7 days from the date of receipt. No return/refund/replacement on SALE products.
  • You can return the merchandise via courier.
  • By courier: If you prefer to return/replace the merchandise by courier send us a mail at, specifying the reason for return/replacement. Please mention your order number, date of purchase and mode of payment.
  • For COD Parcel, we will give you only store credit if you will return the parcel. We will not refund you in your bank account.

Upon receipt of your request, our customer service representative will send the shipping address to you. Please return to us the unused merchandise in original packing (Same box in which the merchandise was sent to you) for inspection. Replacement, if available will be couriered to you or a credit note will be available for unhampered products. In case you wish to return the product, the amount excluding the bank charges will be returned on approval from our Quality Controller.

What are the transfer charges to return/replace the product?

In order to make the return/refund replacement policy, Alberto Torresi Shoes will bear the cost of transferring back the product. However you will have to bear the cost of sending the product to us.

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