How can I cancel an order?
You can cancel your order online before the product has been shipped from "Orders" section under "My Account" or you can reach out to our Customer Care to help you with the same.
Can I cancel my order when it is dispatched?
No, you can not cancel your order once the order is dispatched. You can only return the order once you receive it. In case of COD order is to be returned for refund, the Cash on Delivery or Shipping charges shall not be refunded.
Can I cancel my order when it is delivered?
Unfortunately, an order cannot be cancelled once the item has been delivered to you. However, you can choose to request our return or replacement services. Please look into https://www.albertotorresi.com/apps/ezy/returns